FAQ

ANY UNANSWERED QUESTIONS? HERE ARE A FEW OF THE COMMON QUESTIONS WE RECEIVE. IF YOU CAN’T FIND WHAT YOU’RE LOOKING FOR HERE, CONTACT US

FAQs

How do I download my products after purchase?

Once payment has gone through you will be taken straight to your account area, where you will be able to download your product. All sample packs are contained within a zip folder, so you will need a program like Winzip or Win Rar to open them.

Is your website secure?

All payments are processed by Stripe and we make every effort to ensure that your details are secure and protected at all times.

How do Stripe payments work?

1. Registering your details: By clicking the ‘Remember me’ option on our shopping cart, your credit card details will be securely stored for quick checkout on samplephonics.com and other sites which also accept Stripe. 2. One-Click payments: When you are using your registered computer and come back to samplephonics.com, your credit card details will already be completed, so when you hit the ‘pay securely’ button, Stripe will already have populated your card details, just hit pay and authenticate your purchase 3. Authentication: Your credit card details are linked to both your email address and your mobile telephone number. To pay with on a different device to the one that you registered with, log into your Samplephoncis account and when you come to checkout, Stripe will send you a text message verification code to verify your identity. To authenticate the payment, simply enter the verification code on the payment popup. 4. Editing your card details: You can edit the card number at any time, if you need to. To update your card number, delete the pre-populated card number from the payment popup and enter the new details. Stripe will store the details of most recently used card.

How can i download free loops and samples?

We like giving away stuff at Samplephonics. To stay updated about news, competitions, giveaways and more, hit the 'Join Free' button and create an account. To see the latest freebies visit the free products page of the site. Click download on the freebie page to add it to your account.

Someone has shared a referral code with me. How do I redeem it?

The referral code should be used on account sign up, not the shopping cart. Click the 'Join Free' button at the top of the page, then in the sign up popup, check the 'I have a referral' box. This will open a new window where you can enter and verify the code. The code is verified using an SMS verification system, so you will need to enter a valid mobile phone number into the appropriate box. Once the new account has been verified, a £30 coupon code will be added to both your accounts.

What formats do you provide?

Our sample packs and sampler instruments contain information on what formats are available on the main product page, and you can select different file types and packages from the drop-down menu. Waveform Audio File Format (.wav) contain raw audio data (although they can be used for non audio data) and are compatible with nearly all music software programs. Audio Interchangeable File format (.aiff or .aif) are similar to Wav files in that they contain uncompressed audio data, but can also contain other information and tags. They are compatible with most music software programs. Apple Loops (.aiff or .aif) contain hit-points and other data alongside the audio, which enables them to adjust to different tempos automatically, something Wav files are not capable of in their native form. They are compatible with Apple Logic Express, Logic Pro and Garageband, Soundtrack Pro and more. They have the same extension (.aiff or .aif) as an AIFF or AIF file that does not contain extra looping and hit-point info. Rex2 Loops are similar to Apple Loops in that they contain hit points and extra dat along with the audio, and are compatible with PreSonus Studio One, Propellerhead Reason, Steinberg Cubase, Steinberg Nuendo, Cockos REAPER, Apple Logic, Digidesign Pro Tools, Ableton Live, Cakewalk Project5, Cakewalk Sonar, Image-Line FL Studio, MOTU Digital Performer, MOTU Mach 5 (software sampler), and Synapse Audio Orion Platinum, among others. Acidised Wave Files ).wav) contain information similar looping information to Apple Loops and Rex2 Loops and are compatible with Sony Acid Pro. Whilst they are likely to work in all software programs that support the .wav format, they may not display the looping and tempo information in some programs. Kontakt (.nki) is a sampler instrument format compatable with Native Instruments' Kontakt. These kind of files usually provide the sampler instrument with all the necassary information to display the correct parameters and features specific, and will be provided with a collection of audio files in .wav or .aiff/.aif format. EXS24 (.exs) is a sampler instrument format compatable with the EXS24 sampler, found within Apple's Logic Express and Logic Pro software. NN-XT (.sxt) is a sampler instrument format compatable with the NN-XT sampler found within Propellerhead's Reason software. We also support other hardware and software sampler instrument formats such as Steinberg Halion (.fxp), Battery (.kit), Motu Mach Five (.m5m, .m5p), Native Instruments Maschine, Sonar SFZ and more!

What payment methods do you accept?

We use Stripe for all payments and accept Visa, MasterCard, and American Express payments.

What does 'royalty free' mean?

This term refers to our license, which allows you to use all loops, samples, synth patches and sampler instruments in your productions, without having to pay any share of your earnings to Samplephonics!

How does your guarantee work?

We are confident that you will love your purchase! If you are not completely satisfied with your product, contact us within 14 days of making the purchase and we will give you are credit note to the value of that product. Maximum of 1 exchange per purchase.